Contact us
InCaseIDie is run by a small team. We read every message and respond personally.
Complete the security check to reveal our email address.
Best for support questions, account issues, and general enquiries.
Response time
We aim to reply within 24–48 hours on business days.
Security disclosures
Found a vulnerability? Please report it responsibly. Use the same email address and include as much detail as possible. We take every report seriously and respond within 48 hours.
Read our security overview →What to include in your message
- •Your account email address (so we can locate your account if needed)
- •A clear description of the issue or question
- •For billing issues: the last 4 digits of the card or approximate payment date
- •For security reports: steps to reproduce, affected URL, and any screenshots
A note on vault data
Because your vault is encrypted with your vault key and we never store that key, we cannot recover, reset, or read your vault contents on your behalf - even if you contact us. This is by design. Please keep your vault key somewhere safe.